News

Enrollment Letters for the Membership Program

June 13, 2024

Central Lyon Fire Protection District
246 Dayton Valley Road
Ste 106
Dayton, NV 89403

Chief Harvey,

It has come to our attention Central Lyon Fire Members have received multiple enrollment letters for the district’s membership program Frontier Saver Subscription Program creating confusion of the community.

As the third-party billing agency for Central Lyon Fire Protection District, EMS|MC utilized an outside vendor to mail the enrollment letters. After further research, we determined that the mailing vendor failed to remove duplicate names and households causing members to receive duplicate letters. We apologize for the confusion to the members and the increased number of calls that have been generated to the Fire Protection District. We accept full responsibility for the error and will ensure that this is corrected for next year’s enrollment campaign. Please feel free to pass this along to the members that have been inconvenienced by this error.

Please direct any questions regarding the Frontier Saver Subscription Program to our dedicated customer service line at (877) 842-0328.

Sincerely,

Kim Stanley
Chief Compliance Officer

Contact our District Office directly by calling (775) 246-6209 or by email at admin@centralfirenv.org. If it is an emergency, please dial 911.

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